RingToRoute is an AI answering service and front desk for HVAC and plumbing shops. It picks up every call, day or night. It flags emergencies, books routine jobs into your open time windows, and texts back callers you missed, so your techs stay on the job and the phone still gets answered.
PilotMonth-to-month. Start with a 30-day paid pilot for $250, and we credit it toward setup if you stay.
of calls to home-services businesses reach a person.
trades calls come in outside business hours (10.7%–12.1%).
of calls booked by shops with fewer than 5 techs, compared with shops with 25 or more (June 2022).
Source: ServiceTitan booking-rate data
NoteThese figures are third-party industry research, not RingToRoute results. We're a new company and will publish our own numbers once we have them.
We set everything up for you. You don't configure software or learn a new app.
A 30-minute call covers your services, service area, trip fee, hours, on-call rotation and what counts as an emergency. We write the call script around how you already work.
You choose when: after hours only, when nobody picks up within a few rings, or all the time. Your existing number stays the same.
Booked jobs, emergency pages and call summaries go to your calendar, your phone and your inbox. You get a short report every week.
Checks for gas smell, CO alarms, no heat in freezing weather and active leaks. Safety calls get safety instructions first, then the on-call tech is paged or the call is warm-transferred under your rules.
Collects name, address, issue and equipment details, then offers real arrival windows like "8–12" or "12–4". It can also reschedule and cancel.
Covers nights, weekends, holidays and the Monday-morning rush when every line is busy. It follows your after-hours fee and on-call rules.
If a caller hangs up before anyone answers, they get a text from your business number within a minute so the conversation keeps going. Texting turns on once carrier registration is approved.
A weekly email lists calls answered, jobs booked, emergencies and calls that need a callback, with recordings and transcripts for every call.
Every call opens with a recording notice, and the assistant says it's an AI. It never pretends to be a person, never quotes prices you haven't approved, and only texts callers who agreed to it.
Heating and cooling calls and plumbing calls need different questions and different emergency rules. We script each shop's AI front desk around its own trade.
No heat in freezing weather, gas smells, CO alarms, a dead AC, tune-ups and maintenance-plan calls.
How it handles HVAC calls For plumbing shopsBurst pipes and active leaks, sewage backups, leaking water heaters, drain and fixture jobs.
How it handles plumbing callsThe demo answers for Summit Comfort Heating & Plumbing, a made-up Denver shop. Ask about a leaking water heater, a dead AC or a smell of gas, and you'll see how it handles each one.
Uses your microphone. No phone number needed. Calls are recorded so we can improve the demo.
Prefer the phone? Call the demo line:
(XXX) XXX-XXXXPut in your own numbers. The fields start with example values, not industry statistics.
Estimate only: it multiplies the three numbers, assumes a 4.33-week month and leaves out repeat business and memberships.
Every plan includes setup and scripting by us, call recordings and transcripts, and the weekly report. Spam calls and calls under 15 seconds don't count toward your total.
We set up the After-Hours plan on your real phone line for 30 days. If you keep it, the full $250 goes toward your setup fee. If you don't, you walk away with your call recordings and nothing more to pay.
Talk about a pilotPrices in USD. Each call above your plan's allowance costs $1.00. Plans are month-to-month and you can cancel any time before your next billing date. Texting needs US carrier registration (A2P 10DLC) in your business's name. We file it for you, and any carrier fees are passed through at cost. Full details are in our Terms.
Something we didn't cover? Send us a message or book a 15-min call.
Yes. The greeting says it's a virtual assistant for your shop, and if anyone asks, it confirms it's an AI. Some states have AI disclosure laws (for example California's B.O.T. Act, Utah's AI Policy Act and Maine's 2025 chatbot law), and being upfront is simply better for your reputation. Callers can ask for a person at any time, and the call follows your transfer or callback rules. More in our AI & recording disclosure.
Calls are recorded and transcribed so you can review them. Every call opens with "this call may be recorded". That notice is required in all-party-consent states such as California, Florida, Illinois, Pennsylvania and Washington, and we play it in every state. You choose how long recordings are kept.
Out of the box it books into a shared Google Calendar or sends a structured job ticket to your dispatcher. We can connect Jobber or Housecall Pro for your account during onboarding (Housecall Pro's API needs their MAX plan). ServiceTitan is on our roadmap but not available yet. We'd rather tell you that now than surprise you later.
You set the rules. A typical setup: a gas smell or CO alarm gets safety instructions first (leave the house, call 911 or the gas utility), then the on-call tech is paged. No heat in freezing weather or an active leak gets an immediate page or warm transfer. Anything else gets booked into the next open window.
No. We only answer calls coming in to you. Texts are limited to things the caller asked for or agreed to on the call, such as confirmations, reminders and the reply when we missed them. Every text includes opt-out instructions, and STOP always works. See our SMS Terms.
Yes. Plans are month-to-month with no long-term contract. Cancel before your next billing date and you won't be charged again. We'll help you forward your number back and hand over your recordings and call data.
RingToRoute is a small, founder-run company built for US home-service shops. You'll work with the founder directly, and support hours cover US business hours. We're new, so we don't have case studies yet. That's the reason the pilot exists.
Call data belongs to you. We use it only to run the service for you, and we don't sell it or use your customers' numbers for marketing. Details are in our Privacy Policy.
In 15 minutes, we'll go over how your calls come in today, play the demo, and tell you plainly whether we're a good fit.
Rather write? Send us a message.
